Refund Policy

For payments through Tebex, Tebex Limited is the Merchant of Record and legal seller for the transaction. Tebex handles payment processing, tax, and Tebex payment-related disputes. You may request payment support from Tebex or XenonBots, and we will cooperate as needed to verify subscription status.

Nothing in this policy excludes or restricts mandatory consumer rights provided by applicable local law. If part of this policy conflicts with a mandatory right, that right applies to the extent required.

We want a fair policy: if you purchased by mistake or had a real issue and did not benefit from the service, we will review your request seriously. If the service was clearly used or there was fraud or terms abuse, we may deny the refund.

You may request a refund for your first Premium subscription within 7 days of payment if there was no heavy use, abuse, or violation of our terms.

Heavy use includes, for example, running Premium systems at scale, sending multiple interfaces, creating many tickets or temporary channels, or using paid features for their intended result and then requesting a refund.

Monthly or yearly renewals are generally not refundable after the new billing cycle starts, unless there was a technical error on our side, duplicate payment, or legal requirement.

You can cancel to prevent the next renewal. Cancellation does not automatically refund used or remaining time unless we agree in writing.

We may deny refunds in the following cases to protect XenonBots and the user community from fraud and abuse.

If a confirmed major outage caused by us materially affects Premium features, we may offer an extension, credit, or partial refund depending on the situation.

We usually do not refund for Discord outages, third-party provider outages, or incorrect server configuration, but we will try to help resolve the issue.

Send your request to [email protected] with the server ID, payment email if available, transaction date, refund reason, and screenshots or details that help verification.

We may request additional information to prove server or payment ownership. Incomplete or misleading requests may be denied.

We try to review refund requests within 5 to 10 business days. After approval, the payment provider may need additional time to return funds to the original payment method.

Opening a payment dispute before contacting us may suspend the subscription during investigation. If a dispute is fraudulent or misleading, we reserve the right to provide evidence to the payment provider and terminate service access.